Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
How do you guarantee the authenticity of your items?
Every item at Boutique Patina undergoes a rigorous multi-point inspection by our in-house experts and third-party luxury authenticators to ensure 100% authenticity before listing.
What is your return policy?
We offer a 14-day return window for all items, provided they are returned in their original condition with all security tags intact. Please note that return shipping costs are the responsibility of the buyer.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on customs.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
Are the photos on the website of the actual item?
Absolutely. We do not use stock photography. Every photo you see is of the specific item currently in our inventory, highlighting its unique condition and details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm at checkout.